BetterLoyaltyRewards privacy policy
Last updated October 31, 2026.
BetterLoyaltyRewards ("we", "us") is a customer-loyalty service operated by Northern Compass for independent auto-repair shops. This policy explains what we collect when you join a shop's rewards program, how we use it, and the choices you have. Questions: robert@northerncompass.com.
What we collect
- Your profile — the name and mobile number you give a shop (and an email and password if you create an online account).
- Loyalty activity — your visits, the points you earn, and the rewards you redeem at shops you've joined.
- Vehicle details — year, make, model and mileage, only when you or a shop add them, so reminders can be tied to your vehicle.
- App & messaging data — if you install the app, a push token so we can send notifications; your messaging opt-in status.
- Limited technical data — standard server logs needed to run and secure the service.
We do not collect payment-card numbers from customers. Shop subscription billing is handled by Stripe; we never see full card details.
How we use it
- To run the loyalty program — identify you at the counter, track points, and apply rewards the shop offers.
- To send reminders and offers you have opted into — by push notification, text message, or email.
- To provide customer support and keep the service secure and working.
We do not sell your personal information.
Messaging
Text messages are sent only after you opt in, on the terms set out in our messaging policy. You can stop texts any time by replying STOP. Push notifications can be turned off in your device settings. Message and data rates may apply.
Who we share it with
- The shops you join — a shop sees the members and activity for its own program, so it can serve you.
- Service providers under contract who act for us: payment processing (Stripe), email delivery (Amazon SES), push notifications (Google Firebase), and mobile wallet passes (Apple, Google). They may use your data only to provide those services.
- Legal — if required by law or to protect rights and safety.
Keeping and deleting your data
We keep your information while your membership is active and as needed to run the program. You can ask us to access, correct, or delete your personal information by emailing robert@northerncompass.com, and we'll respond within a reasonable time.
Security
We use reasonable administrative and technical measures to protect your information, though no system can be guaranteed perfectly secure.
Children
The service is for shop customers and is not directed to children under 13, and we do not knowingly collect their information.
Changes
We may update this policy; we'll change the date above when we do, and significant changes will be made clear.
Contact
Northern Compass — robert@northerncompass.com.